Shipping & Returns
Delivery within Australia
Desired Candles will send all our packages with APD Parcel Delivery.
All packages come with automatic tracking, once your package has been sent you will get an email with the tracking number for your records. When they arrive at your house they will be left in a safe place if no one is home. No PO boxes.
Delivery within Australia is normally 2-5 business days. We are located in Adelaide so the closer you are to us, the faster your delivery will be. If you have not received anything within 10 business days, please contact us via email at email@example.com.
All orders are covered for up to $1,000 in the case of your package being lost or damaged. If you would like to increase your cover amount, please contact us.
Returns & Exchange policy
When you shop with Desired Candles you will have the confidence of knowing that if you are not completely satisfied with your purchase, you can simply return it via post and we will provide you with an exchange or refund within the guidelines outlined below:
Proof of Purchase
Please note that all returns, refunds, or exchange requests must be accompanied with the original digital receipt of proof of purchase.
Change of Mind
If you have changed your mind about your purchase, Desired Candles will be happy to offer you an exchange provided that:
You have produced satisfactory Proof of Purchase
The item is in a saleable condition (i.e. the original tags and labels are still attached, the item is in its original packaging (if any) with the product unused.)
If your parcel has been lost during transit, please contact APD on (08) 8416 8000 which is noted on their tracking page. This link is sent to you via email once we have posted your item.
Desired Candles are only accountable for the time it takes us to hand over your parcel to the shipping company, once this has been picked up from Desired Candles, your order has been fulfilled.
Any delays once handed over are the responsibility of the shipping company.
Please ensure you have entered the correct postage details at checkout. We address your orders as we see it written. It is the customers responsibility to ensure they are correct.
Order arrived Damaged
Please contact Desired Candles via email at firstname.lastname@example.org with photos of the damaged products within 48 hours of receiving your order, any claims after this time may not be considered.
We may ask for any damaged goods to be sent back to Desired Candles at the sender’s cost.
If your item is deemed damaged or faulty, you will be entitled to a replacement or refund if the issue is considered a major failure. If the goods fail to be of acceptable quality and the failure does not amount to a major failure, you will be entitled to have the goods replaced, with the items being sent to you at no cost to you.
Please note the following:
Your return must be received within 14 days or your claim may require reassessment.
Damage during shipping or items lost in transit is at the customers risk.
We recommend paying for tracking or product insurance.
We cannot accept change of mind returns for items that come in sealed packages or boxes where seals are damaged, broken or burnt.